Customer Service Associate (eCommerce)

Toronto, Ontario, Canada


Luxy Hair is a global beauty eCommerce business based out of Toronto, Canada. We have 250K+ customers in 165+ countries.

We have built our business organically through social media, including our YouTube channel where we have grown an audience of 3+ million subscribers and 300+ million views. This is still core to our business, however, we are only starting to uncover the tremendous opportunity we have both as a business and a brand.

We believe in Delivering Value, Gratitude, Staying Humble, being Solution Oriented, Transparency, Ownership, Constant Learning/Improvement and being a Linchpin.

We've got a strong community and great products. We consistently have strong revenue, profits and cash flow. The business is growing, and we want to take it to the next level. This is where you come in!

The Opportunity:

Luxy Hair is looking for a full-time empathetic Customer Service Associate to take our customer experience to the next level and be apart of a company that truly cares. You're a Linchpin, have a great work ethic, and are looking for a place where you can grow with a small team and make a big difference. As a Customer Service Associate, you will play one of the most important roles that contributes directly to the success of the company. The ideal candidate sees every interaction as a chance to make a difference, a chance to delight, surprise or touch someone. The candidate also has social intuition and you know when it's right to make an exception. This is the opportunity that this position offers.

A high level of empathy, communication and problem solving skills, and strong work-ethic are essential to this role. And since we're one of the fastest-growing beauty brands on the internet, your position will be fast-paced and constantly evolving.

And... you will be a Superstar, which you already know you are.

In this role you:

You must be ready to work weekend and evening shifts and are available in December and January without special time off.



We care about your professional and personal development. Here are some of the perks of joining our team:

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